Center: Management

Frank Herberg, CPCU, AAM and Joan Adams, CPCU, CPIW, AAM Herberg, Adams & Associates, Inc. 25 Adella Street P.O. Box 612 Auburn, MA 01501 (508) 832-7600 (508) 832-0588 Fax E-mail: [email protected] or [email protected]

Article: Agency Building Blocks Start With Gratitude, by Frank Herberg and Joan Adams

Center: Planning

David M. Stambaugh, CPCU Stambaugh Associates 19445 S.E. 21st Street Issaquah, WA 98027 (425) 557-9721 (425) 557-9721 Fax E-mail: [email protected]

Article: A Practical Guide For Re-Engineering Your Agency , by David M. Stambaugh, CPCU

Center: Selling

Randy Schwantz Schwantz & Associates, Inc. 1210 Westmont Southlake, TX 76092 (817) 251-1026 (817) 251-1429 Fax E-mail: [email protected] Website: www.thewedge.net

Article: Tired of Losing to the Incumbent Agent? Try 'The Wedge.', by Randy Schwantz

Center: Marketing Center: Communications

John R. Graham Graham Communications 40 Oval Road, Suite 2 Quincy, MA 02170 (800) 659-0069, x29 (617) 471-1504 Fax E-mail: [email protected] Website: www.magnetmarketing.com

Article: 15 Ways to Keep Your Business Booming, by John R. Graham

Center: Technology

Jack Fries Fries & Fries Consulting 907 Stewart Lane Morgantown, WV 26505 (304) 598-2995 (304) 598-3245 fax Email: [email protected]

Article: Automating the Agency With Multiple Locations, by Jack Fries

Center: Education

Ray Klembith, CPCU, CIC, ARM, AMIM Vice President - Insurance Education IMMS 12424 Wilshire Boulevard, Suite 600 Los Angeles, CA 90025 (800) 753-4467 E-mail: [email protected]

Center: Financial/Accounting

Paul Di Stefano, CPA, CPCU Harbor Capital Advisors, Inc. 82 Main Street, Suite 200 Huntington, NY 11743 Telephone: (800) 858-2732, (516) 427-2732 Fax: (516) 421-2539 E-Mail:[email protected]

Article: Dissolving Shareholder Relationships, by Paul Di Stefano

Center: Human Resources

Donald A. Phin, Esq., CPCM donphin.com, inc 424 Pomona Avenue Coronado, CA 92118 Phone: (619) 437-6263 Toll Free: (800) 234-3304 Fax: (619) 437-0143 E-mail: [email protected] Website: www.donphin.com

Article: Employment Practices Liability, Understanding the Exposure and Preventing Claims, by Donald A. Phin

Center: Legal/E&O

Gary E. Jacobson, J.D. Vander Wel, Jacobson, Bishop & Magnusson, PLLC Bellevue Place/Seafirst Bldg., #1900 10500 N.E. Eighth Street Bellevue, WA 98004 (425) 462-7070 (425) 646-3467 Fax E-mail: [email protected] Larry Morrison Business Transition Network, Inc. 1911 156th Avenue. S.E. Bellevue, WA 98007-6112 (425) 450-9607 (425) 603-9149 E-mail: [email protected]

Article: Should Your Agency Be An "S" or a "C" Corporation?, by Gary E. Jacobson and Larry Morrison

Center: Risk Management

Gary Griffin, CPCU Warren, McVeigh & Griffin, Inc. 1420 Bristol Street N., #220 Newport Beach, CA 92660 (714) 752-1058 (714) 955-1929 Fax

Article: Employment Practices Liability Insurance: Building A Three-Legged Stool Of Protection, by Gary Griffin, CPCU

Center: Customer Service

Lois Van Horn Image Innovations, Inc. P.O. Box 6545 Athens, GA 30604 (706) 353-7812 (706) 549-5153 Fax

Article: Total Quality Management For Agents And Companies, by Lois Van Horn

Center: Life PLUS

David Goodwin Dave Goodwin & Associates 169 Lincoln Road, #314 Miami Beach, FL 33139 (800) 622-0576 (305) 531-0071 (305) 531-5490 Fax

Article: Adding A Life Producer: The Contract Is Key, by David Goodwin